FREQUENTLY ASKED QUESTIONS

 

SHIPMENT

How do you ship products internationally?


Customers of TUMAR are provided with discounted prices by the major international shipment services. We will assit you in finding the best offers and in arranging the transportation process.




When are you going to ship my purchase?


Produced items are shipped out within 3 business days after the payment has been delivered to the final destination bank. You will receive a confirmation email from us once we ship out your parcel via your chosen transportation service.




What will be my shipping cost?


After you launch an order, we will be able to calculate an approximate size of the parcel and shipment cost.




What is Generalized System of Preferences (GSP) plus?


European Union grants GSP+ status to Kyrgyzstan, came into effect on 27 January 2016. The GSP+ enhanced preferences mean full removal of tariffs on felt and felt products produced in Kyrgyzstan.




Can I pick up my order instead of having it shipped?


Yes, you may certainly do so by contacting us by tumar@tumar.com or calling by +996 (0)312 887170.




How do you pack parcels for delivery?


We pack orders in paper cardboard boxes. For protection from humidity products are also lined with polyethylene layer. Images can be seen here.





PLACING ORDER

Do you have wholesale price-list?


Yes. Please contact us by tumar@tumar.com for wholesale price-list.




What is minimum order quantity (MOQ)?


Production MOQ is 100 pairs in one color. Product sizes may vary within the MOQ.




How can I place a wholesale order?


When ready to order, please fill out the order form. You are also welcome to send the order in your preferred form. Please make sure to indicate a code, color, outsole type, size, quantity and send us via tumar@tumar.com.




How can I pay for my order?


We first ask to confirm 50% deposit of the total order. This allows us to reserve the production and materials for your delivery. The remaining part of the amount is expected to be transferred once the goods have been produced and ready to be shipped out.

The bank account details for payment will be provided together with the invoice.




What is your production capacity?


We are capable of producing 5,000 pair shoes a month.




What is your delivery period?


Our standard production period is 1-1.5 month. However each order is discussed individually, depending on the size of the order and production workload already in place.




Do you make packaging for products?


You can learn about our offer of eco packaging and labeling here.





SIZING SYSTEM

What is the international sizing system for Tumar shoes?


Please see more information on the page Sizing System.





CUSTOMIZATION

Can I customize products of Tumar?


You are welcome to change color, style, outsole and logo based on your brand and your market preferences. For full information please click here.





PRODUCTS

What kind of product does Tumar produce?


Tumar produces slippers, flats and outdoor shoes.




Does Tumar have a wholesale catalog?


Yes, please see our wholesale catalog here.




How can I access a price-list for the wholesale catalog?


Please email us at tumar@tumar.com to request price-list.





SAMPLES

Can I request for a sample?


We are happy to provide sample for you to test our products before placing an order. We want our partners to be 100% sure that our shoes are the right fit for your business.




Are samples free of charge?


Once your samples are ready, we issue invoice together with the shipment cost. If you place an order for one of the samples, we will compensate the amount you paid for the sample.




Can I request a sample in my own design?


If you would like a sample in your own design, then sample making period may last 1-2 weeks depending on the chosen model and specifications.




How long does it take for samples to arrive?


Samples usually arrive within 5-7 business days.




How can I request for a sample?


Please send our sales team an email or a call if you would like to request a sample. They will communicate with you directly about the availability of the product, the best colors to choose and answer to all your questions.




How do I order after testing the samples?


Please learn about the order terms and shipment by clicking here.





PRODUCT CARE

How can I clean felt shoes?


We recommend dry cleaning with a brush. In special cases felt shoes can also be hand-washed in warm water no higher than 35 °С. If washed in hot water, the shoes may decrease in size. In rare situations felt items can be machine washed delicately in wool setting. It is recommended to stretch and give a form to the item and dry in shade after washing.





MATERIALS & PRODUCTION

What materials does Tumar use?


Tumar uses only sustainable materials and production approaches in making shoes. Our main material is sheep wool, which is a renewable and environmentally friendly resource. We use chrome-free leather and natural leather as an outsole. Learn more about the materials here.




How are product of Tumar made?


Below are the main steps in making felt shoes in wet-felting technology:

STEP 1: Sheep Shearing

Sheep shearing takes place once a year in spring. Hair shaving tool is run along a sheep’s skin without cause any pain.

STEP 2: Cleaning Wool

We clean wool by removing all the dirt and raw hair. Wool fibers are then untangled, washed with hot water and dyed.

STEP 3: Wet Felting

We make felt by adding hot water and soap to the cleaned wool. By rolling felt around shoe molds we regulate the shape.

STEP 4: Drying

After achieving the necessary shape, density and size, we dry them on shoe molds. Slippers are then shaved on the surface to remove the loose fibers.

STEP 5: Outsoles

After being dried, we glue and sew outsoles around the edges. Brand labels and additional bands are also sewn to the shoes at this stage.

STEP 6: Wastewater

The water used for the felt-making process is then cleaned with the mechanical filtering system and provided for planting at the local farms.

Learn more about the production process here.




How does Tumar approach environmental issue?


We strive to minimize pollution to the environment at any stages of production. Our goal is to make natural materials accessible to more people and this is our input to maintain ecological balance. Please learn about Tumar’s Zero Waste Policy here.





PARTNERSHIP

What are the partnership opportunities with Tumar?


As manufacturers, we are happy to cooperate with businesses that are interested in selling natural wool footwear. There are two options for building a partnership with us:

Distribution agreement: Distributor has exclusive rights to sell Tumar’s products on an agreed geographical location. Such partnership also provides the maximum discount and priority in the production plan for a Distributor. The partner also has obligations for placing wholesale orders in volumes that are calculated based on the peculiarities of the geographic location, population, the average income. We on our side oblige to redirect all the sales and order requests coming from the territory to the distributor.

Please contact us by tumar@tumar.com in order to learn more about partnership opportunities.





TRADE SHOWS

What international trade fairs is Tumar planning to participate in this year?


For the most recent information please click here.




What international trade fairs did Tumar participate in the past?


  • CIFF Digital (Copenhagen International Fashion Fair), Copenhagen, Denmark (since 2021)
  • FWT (FASHION WORLD TOKYO), Tokyo, Japan (since 2021)
  • Shanghai Expo, China (2018-2019)
  • Gallery Shoes Dusseldorf, Germanym(2019-2020)
  • MosShoes, Moscow, Russia (2018-2019)
  • Ambiente Messe Frankfurt, Germany (2015-2020)
  • Hands On Design in Milan, Italy (2015-2017)
  • NY NOW in New York, United States (2015)
  • L’Artigiano in fiera in Milan Italy (2007)
  • Du Und Deine Welt in Hamburg, Germany (2006)
  • Import Shop Berlin, Germany (since 2001)





TUMAR

What is Tumar?


Tumar is a triangular-shaped amulet made ​​of leather or felt, believed to protect the owner and bring blessings.




How many people does Tumar employ?


As of today, Tumar employs around 200 staff members.




Where are products of Tumar made?


The products of Tumar are made mainly in Bishkek and surrounding regions of Bishkek, Kyrgyzstan.




Do you have a physical retail store?


Yes, we certainly do! Our retail store Tumar Art Salon is located at 80 Isanova in Bishkek, Kyrgyzstan.




Do you have online shop?


Yes, please check out our online shop at shop.tumar.com.





FELT

What is felt?


It is a densely woven fabric of felted sheep wool. It is one of the oldest materials traditionally used and produced by the nomadic Kyrgyz people. Accordingly, using the technique of felting opened a way to create the first man-made household items and clothing for the ancient nomads.




How is felt made?


Felt is made thanks to the unique characteristic of wool fibers to interlock under the influence of hot water, steam and pressure to combine fibers. It can vary from being very firm or very soft depending on how densely it has been processed.

Felt making process

Cleaning: The process begins by sorting raw wool, washing and cleaning to remove contaminants such as twigs or dirt.

Carding: After being cleaned, wool goes through carding process, which untangles wool fibers so that they are parallel to each other.

Wet-felting: After being carded, pre-felt pads are then layered to the desired thickness. Pre-felt is then steamed to cause the fibers to open up for their scale structure. Pads then are compressed under heat, moisture, motion and pressure to cause the fibers to become permanently entangled or felted.

Drying: After the felting process, felt sheets are ready to dry.

Shaving: Since felt is non-woven fabric errant fibers can be left on the surface of felt materials. Therefore, felt is shaved on all sides in order to remove loose fibers and ensure that surface is smooth.




Can felt be used for thermal insulation?


Felt has superior thermal insulating capacity. It can be the best material for protection from heat.




Can felt be used for sound buffering?


Felt is an excellent sound insulator. It can absorb sound and create a specific acoustic environment for commercial or private spaces.